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EAUC Event Code of Conduct
This code of conduct applies to all EAUC conferences and events, including social events, and virtual events on public or private platforms.


All delegates, whether speakers, volunteers, exhibitors staff members, service providers,and all others associated with our events are expected to abide by this Code of Conduct.

By registering, participating, or working at the EAUC conferences or events, you agree to the terms of EAUC’s Code of Conduct.

EAUC is committed to providing a safe, productive, and welcoming at our events. We continue to build a culture where people’s wellbeing and mental health are valued and promoted across our staff team and our membership benefits and services, and we
encourage all our stakeholders to also invest in theirs. We believe that our stakeholders and everyone who comes into contact with us should be treated with dignity and respect – this includes staff, members, trustees, volunteers, corporate partners, suppliers, event attendees, speakers and exhibitors.

We want people to feel that they are in a safe and supportive environment. We do not tolerate any discrimination, including around age, disability, gender identity, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, sexuall orientation or class.


We commit to provide opportunities for discussion and exploration of challenging topics
during the course of our events. We believe there’s immense value in being exposed to new viewpoints — including ones that challenge our way of viewing the world. EAUC events are a place for thought-provoking conversations, but we can’t have those conversations unless everyone feels safe and respected. Therefore, delegates are expected to consider their language, privilege, and context when discussing sensitive materials or topics. While offense or harm is often not intended, it is important to remember that our delegates and invitees will represent a range of groups and have diverse experiences. The impact of behaviours, interactions and communications should be taken into consideration. 

Unacceptable behaviour is defined as: harassment, intimidation, or discrimination in any form. Verbal or physical abuse of any delegate, speaker, volunteer, exhibitor, staff member, service provider, or other delegates at an event is unacceptable. If you experience or  witness harassment or hear of any incidents of unacceptable behaviour, EAUC asks that you contact them immediately so that appropriate action can be taken.

Examples of verbal abuse include, but are not limited to, verbal comments related to the nine protected characteristics including gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin. Disruption of presentations during sessions or at other events organized by EAUC throughout conferences or EAUC events is unacceptable.

All participants must comply with the instructions of the moderator and event staff. Moderators and chairs are responsible for intervening and/or reporting unacceptable behaviour. Please see complaint management below for how to report unacceptable
behaviour, and what you can expect after having done so.

Complaint Management
If you are a delegate, speaker or exhibitor at an EAUC event and wish to make a complaint about another attendee you can talk to any EAUC staff member who will direct your complaint to the most senior staff member available.

In advance of each event, EAUC will nominate a complaints manager who will be responsible for managing complaints received.

The complaints manager will take a short statement from the complainant detailing the nature of the complaint and all relevant circumstances, which the complainant will be asked to sign and date.

The complaints manager will decide whether any action can or should be taken immediately at the event. Wherever possible, complaints will be resolved informally at the event. If this is not possible, complaints will be investigated once the event has finished.


If the complaints manager decides that immediate action cannot or should not be taken at the event, the complainant and the person(s) to whom the complaint relates (the respondent(s) will be notified of this outcome and of the procedure for investigation following the event.

Complaints made after an event should be received by the complaints manager within five working days of the end of the event and will be passed to the EAUC Chair(s) for agreement of resolution. If the complainant wishes to add to a statement given to the complaints manager at an event, they should do so within the same period. The complainant should provide copies of any other documents on which they wish to rely.

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